NHS FPX 5004 Assessment 4 Self-Assessment of Leadership, Collaboration, and Ethics
Student Name Capella University NHS-FPX 5004 Communication, Collaboration, and Case Analysis for Master’s Learners Prof. Name Date Self-Assessment of Leadership, Collaboration, and Ethics All organizations throughout the world work following a hierarchy where the leader is the one who works hard to fulfill his duties by achieving organizational goals and mission. Leaders should have various characteristics which enable them to perform their roles and responsibilities with a commitment to desired outcomes. A leader must become a role model for their team members to make certain that team is on the right track. The focus of this assessment is to self-evaluate my leadership qualities. Moreover, I will also share the ethical dilemmas that I faced during my leadership role. Section I: Leadership and Collaboration Qualities in a Leadership Role Leadership Qualities and Actions in Specific Experience In the year 2019, after completing my 10 years of service in Adult Internal Medicine Unit as a Registered Nurse, I got the opportunity to become a head nurse and lead a team of 45 nurses and nurse assistants. My responsibilities as the head nurse were to manage unit affairs like patient care issues, staffing issues, and collaborating with the nurse manager to look after the service line concerns. Moreover, I was also responsible for taking care of administrative issues by appropriately cooperating with the concerned departments. Other than these roles, one of the major roles that I played as a head nurse was leadership role. My roles as a leader included; supporting and advocating on behalf of my team, helping them to help our patients in a way that patients feel valued and their needs are fulfilled, encouraging them to improve their productivity by constantly inspiring them, and assisting them in solving conflicts to provide better healthcare (Ika et al., 2019; Qtait, 2023). The shared vision of the team was to provide effective patient care using standard practices to make certain that the patients are satisfied with the healthcare quality and that their health outcomes are improved. Moreover, the goal was to ensure that the team of healthcare professionals is well-trained and has adequate competencies to provide quality healthcare to the patients, help the organization fulfill its mission, and achieve growth and success. Leadership Model and Core Values The leadership model that I mainly used for my overall leadership role is the transformational style however, in certain cases, I used democratic leadership as well in certain situations. Transformational leaders are those who engage with their team members to pursue shared goals. These leaders are sometimes called “inspiring” leaders because they build a trusting professional relationship with the team to encourage them and make them feel valued (Collins et al., 2019). During my role as a head nurse, the core values that I used at every step were making my team members (nurses and nurse aids) feel empowered and motivated within their roles. Moreover, I build strong and accessible lines of communication so that their concerns are heard and resolved. My profession as a head nurse allowed me to be welcoming and friendly with my team keeping the expectations high related to patients’ health outcomes. Besides this, I also equipped a democratic style of leadership in certain situations where the consensus from my team, their ideas and thoughts, and their opinions were asked to make them feel valued in this unit. Nurse leaders should value the opinions of nurses as they are the frontline staff taking care of healthcare consumers. Leaders who apply a democratic approach foster teams’ participation in decision-making, thus improving their morale. It also improves their sense of responsibility and teamwork. NHS FPX 5004 Assessment 4 Self-Assessment of Leadership, Collaboration, and Ethics This approach assists leaders in adding core values of trust, equity, open mindset, and mutual respect within the team which improves employees’ satisfaction thus resulting in better patient outcomes (Ebrahim et al., 2022). These leadership styles were successful in achieving the shared goals of the team as evidenced by a reduced number of complaints from the employees about being frustrated in their jobs, improved patients’ satisfaction levels, and decreased number of unsafe healthcare practices within the unit. Moreover, in terms of my personal and professional growth, I was rewarded with the best leader award for the year. My nurse manager frequently appreciated my initiatives and reforms within the organization that was improving the organizational performance and consumer rates. Decision-making and Effective Communication Throughout my role, I got several opportunities to make decisions and effectively communicate with the team. There were many decisions that I made which I am proud of. For example implementation of EMAR and bar-code medication administration. This was a reform that was initiated holistically throughout the organization. Other important decisions that I made were in terms of patient care, improving staff competencies, and enhancing unit infrastructure. One of the experiences that I remember where a staff nurse neglected a patient’s medication which resulted in adverse events for the patient. In this situation, I showed autocratic behavior towards the staff and reprimanded her to show the importance of patient care and unacceptance of negligence especially in terms of medication. However, I have this realization that I should have communicated with the staff before imposing a decision on how and why this incident occurred to ensure the decision is made after analyzing all facts and figures. Another important role that I played was effectively communicating the vision and goals with the team members. Communication about vision in an organization by effective leaders promotes team motivation by providing them the meaningful responsibilities within their roles. It strengthens the connection between employees and the organization thus giving them the drive to work for achieving the outcomes (Gochmann et al., 2022). My approach to communicating the vision and goals was to bring everyone on one platform. I used the techniques of engagement, frequent sessions, and personal and individualized meetings where I shared these goals. Moreover, I created a delegation team under my supervision (team leaders) and meetings were conducted to ensure